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Privacy Policy
Last Updated: April 4, 2025

Thank you for choosing Trepte Biostorage LLC (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our website at http://www.treptebiostorage.com or our services (collectively, “Services”). We take your privacy seriously and aim to be clear about our practices. By using our Services, you agree to this policy and any updates we may make. We may revise this policy from time to time, with changes posted here and effective upon posting, so please check back periodically. If you have questions or concerns, contact us at info@treptebiostorage.com.

Table of Contents

  1. What Information Do We Collect?
  2. How Do We Use Your Information?
  3. How Do We Share Your Information?
  4. Do We Use Cookies and Tracking Technologies?
  5. How Long Do We Keep Your Information?
  6. How Do We Keep Your Information Safe?
  7. What Are Your Privacy Rights?
  8. How Do We Handle Event-Related Data?
  9. Do We Transfer Your Information Internationally?
  10. How Can You Contact Us?
  1. What Information Do We Collect?

We collect personal information you voluntarily provide to us when you express interest in our Services, use our website, or contact us. This may include your first and last name, phone number, email address, business email, business phone number, or similar details, depending on how you interact with us. All information you provide must be true, complete, and accurate, and we ask that you notify us of any changes. We may also gather information from public sources or third-party partners to support our Services.

Additionally, we use cookies and similar technologies (e.g., web beacons) to automatically collect information like your IP address, browser type, and how you use our website. This helps us improve our Services, enhance your experience, and understand site usage.

  1. How Do We Use Your Information?

We use the information we collect to provide and improve our Services. This includes:

  • Delivering the Services you request and supporting your use of them.
  • Responding to your inquiries and addressing any issues you might have.
  • Sending you administrative updates, such as information about our Services or changes to our terms and policies.

We process your information based on your consent, to fulfill our agreements with you, or for our legitimate business interests, like enhancing our Services and ensuring they work smoothly. We may also use it in aggregate form (where no individual is identifiable) to analyze trends and improve our offerings.

  1. How Do We Share Your Information?

We only share your information when necessary to provide our Services or as required by law. This may include:

  • Vendors and Service Providers: We may share your data with third-party vendors or contractors who perform services for us, like hosting or technical support. These parties are bound by agreements to use your information only for the work we assign and to keep it confidential.
  • Legal Obligations: We may disclose your information if legally required, such as in response to a court order or government request, or to protect our rights, safety, or property.
  • Business Transfers: If we’re involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity, but still subject to this policy.

We don’t sell, rent, or trade your information for promotional purposes. Any sharing is done with your consent, to fulfill our service agreements, or to meet legal or business needs.

  1. Do We Use Cookies and Tracking Technologies?

Yes, we use cookies and similar technologies, like web beacons, to collect and store information when you use our Services. These tools help us improve your experience, understand how our website is used, and deliver relevant content. Here’s what we use:

  • Necessary Cookies: These are essential for our website to work properly, letting you navigate and use basic features.
  • Analytics and Performance-Related Cookies: We may use cookies to assess the performance of our Services, including as part of our analytic practices to improve the content offered through the site. These cookies may be used to prevent fraudulent activity and improve security, as well as to collect data like your IP address, browser type, or device details to see how you interact with our site (e.g., pages visited, links clicked).
  • Web Beacons: Small graphics in our pages or emails let us count visitors or track usage patterns.

We may use this data to support and enhance our Services and, where applicable, to deliver targeted advertising tailored to your interests. You can control these technologies by adjusting your browser settings, but disabling them might affect how our Services function.

  1. How Long Do We Keep Your Information?

We keep your personal information only for as long as it’s reasonably necessary for the purposes outlined in this Privacy Policy, or as required or permitted by law (e.g., for tax, accounting, or legal obligations). When we no longer have a legitimate business need to retain your information, we will securely delete or anonymize it. If deletion isn’t immediately possible (e.g., due to data stored in backup archives), we’ll isolate it and protect it from further use until it can be deleted.

  1. How Do We Keep Your Information Safe?

We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

  1. What Are Your Privacy Rights?

You can:

  • Access, update, or delete your personal information.
  • Opt out of targeted advertising or other optional uses of your data (e.g., analytics beyond what’s necessary for our Services) via the unsubscribe link in emails, by adjusting your browser settings to refuse cookies, or by contacting us.
  • Withdraw consent for data processing where applicable.
    To exercise these rights, email us at info@treptebiostorage.com or submit a data subject access request. We may verify your identity before acting.

If you’re in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to:

  • Access your personal information we hold.
  • Request corrections to inaccurate data.
  • Ask us to delete your data or restrict its use.
  • Object to how we process your data.
  • Request a copy of your data for transfer elsewhere (data portability).
    If you believe we’re unlawfully processing your personal information, you can complain to your local data protection supervisory authority. Find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

California residents can request details about personal information we’ve shared with third parties for direct marketing purposes under the “Shine The Light” law (California Civil Code Section 1798.83). Contact us to make this request.

  1. Do We Make Updates to This Policy?

Yes, we may update this Privacy Policy from time to time to stay compliant with relevant laws or reflect changes in our practices. The updated version will be indicated by a revised “Last Updated” date at the top and will take effect as soon as it’s posted on our website. If we make significant changes, we may notify you by prominently posting a notice or sending you a direct update. We encourage you to review this policy periodically to stay informed about how we protect your information.

  1. How Can You Contact Us?

For questions or to exercise your rights, contact us at:
Email: info@treptebiostorage.com
Mail: Trepte Biostorage LLC, 7776 Trade St. Suite E, San Diego, CA 92121, United States